refbook changing password

Changing your password

You can easily change passwords through your user profile. This is typically required when:
  1. you have registered a new account and have been sent a temporary password that requires changing. 
  2. you have forgot your password, and have recovered a temporary password that requires changing. 
  3. you simply want to change your password.
Changing  password
  1. Head to 'My Profile' (by clicking your name or the thumbnail dropdown, both located in the top right corner)
  2. Click on the 'Security' tab



  3. Click 'Change Password'



  4. Type in your current password (this may be the temporary password recently provided)
  5. Type a new and confirm password
  6. Click 'Save' to finish
  7. You will receive an email confirming your password has been changed.

    • Related Articles

    • User password reset

      If you have forgotten your password, it can be easily reset. Click ‘Forgot password’ on the home screen. Enter your email address and click ‘RETRIEVE PASSWORD’. You will receive a new temporary password in an email. This password must be used within ...
    • Security settings

      Within your profile there is a section for security settings where you can: Change password Change email Store security questions Setup two-step verification (future feature). Configuring or editing Security information Head to 'My Profile' > ...
    • New user registration

      Once you have a refbook user profile you’re able to receive invitations from any organisation to join their membership base Note: you do not need to be invited by an organisation in order to register. This can be done at anytime directly with ...
    • Changing your email

      Users can easily change the email address connected to their refbook account. Note: due to privacy and security protocols, neither refbook or parent organisations have the ability to change an individual's account email on their behalf. Changing ...
    • User profile overview

      Your profile is the foundation of your refbook account. There are some key features which are accessed in this section: PERSONAL DETAILS: this is where all your contact information and referee details are stored, and can be updated at any time. ...
    • Recent Articles

    • Users adding a Team Involvement conflict (playing, coaching, etc)

      As a user Team Involvement conflict is designed to manage situations where you have a relation with a specific team (eg: play, coach, team manager, family relation "spectator") and need to prevent being assigned during that's team's scheduled game. ...
    • Withdrawing from a Family Group

      Viewing members to a Family Group Head to Contact>Family Groups. This will display a list of all Family Groups you are a member of. Click the 'trash' icon to withdraw from the Family Group and confirm. You will now be removed from the Family Group ...
    • Editing Family Group member roles

      Removing of members (by a Family Manager) or self-removing from a Family Group (as a Member) can be performed at any stage. Editing Member roles to a Family Group Head to Contact>Family Groups. This will display a list of all Family Groups you are a ...
    • Uploading documentation (Australian: Statement by Supplier)

      Users who are required to store their Supplier Statement. Current Link to Form: https://www.ato.gov.au/forms-and-instructions/statement-by-supplier-not-quoting-an-abn Adding Statement by Supplier documents Head to 'My Profile>Identification Click ...
    • Uploading documentation (Australian: Working With Children Check)

      Users who are required to store their Working with Children Check should follow the below information, the requirements of this a specific to each state and territory. Adding WWC documents Head to 'My Profile>Identification Click 'Add New' icon ...