Logging in
- Go to https://live.refbook.online to login to refbook
- Log in using your preferred method
- Using Google credentials
- Enter your email and password in the fields.
- Click 'Log In'
Forget password?
If you have forgotten your password, it can be reset.
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Registration & login troubleshooting
While the refbook registration process is simple, we understand that using a new system can sometimes take time becoming familiar with. Further, refbook cares about data security and works to ensure user's account access and sensitive information is ...Resetting your password (forgot password)
Go to the login page Click Forgot password on the home screen (located underneath the LOGIN button) Enter your email address and click RETRIEVE PASSWORD You will receive a temporary password to your registered user email Use this to login again, and ...Changing your password
You can easily change passwords through your user profile. This is typically required when: you have registered a new account and have been sent a temporary password that requires changing. you have forgot your password, and have recovered a ...New user registration
Once you have a refbook user profile you’re able to receive invitations from any organisation to join their membership base Note: you do not need to be invited by an organisation in order to register. This can be done at anytime directly with ...Introduction to Security settings
Within your profile there is a section for security settings where you can: Change password Change email Store security questions Setup two-step verification (future feature). Configuring or editing Security information Go to My Profile (by clicking ...
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Updating availability when Default Organisation Availability applied
'Default Custom Availability' is an administrator setting enabled by your organisation per competition which overrides Refbook's system default model for availability. When enabled, Default Custom Availability will regard you as always available for ...Setting availability using forms
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Go to Contact>Family Groups. This will display a list of all Family Groups you are a member of. Click the delete icon to withdraw from the Family Group and confirm. You will now be removed from the Family Group and cannot be re-added unless the ...Editing Family Group member roles/changing Family Manager
Adjustment of members inside a Family Group can be performed by a Family Manager at any stage. This can be a common requirement if the roles are changing, or if the Family Group has been incorrectly created (for example: if the official has created ...