Processing Registrations workflow

Processing Registrations (guided workflow)

The registration process is a self-serve process for officials. Registrations can be performed at any stage when a registration(s) is due for renewal (ie: the official does not need to wait for their organisation to trigger payment).

A guided workflow to processing registrations



STEP 1: Select Categories
  1. Select the officiating categories you believe you should be registered for and wish to pay in this transaction.
    Note: you can register to all organisations that you’re a member of in the same transaction, to avoid repeating this process for each organisation.
  2. Click 'Next'

STEP 2: Summary & Review
  1. The summary allows you to review selections and registration fees incurred before proceeding to payment. If there are any errors or categories missing, click ‘Back’.
  2. If this summary is correct, click ‘Proceed to Payment’

STEP 3: Pay Online
  1. This step is preparing you before the online gateway will process your secure payments.
  2. There are three sub-menus that you can review:
    1. General
    2. Selected Categories
    3. Summary
      Note: refbook’s gateway also has its own inbuilt summary step where you will review your cart before processing payment
  3. If any information is incorrect, click ‘Cancel order'
  4. If information is correct, click ‘Pay now’
  5. You will be navigated to refbook’s external payment gateway. Provide your card payment information and details of the payer (who may be different to the registering user).
  6. Click ‘Pay Now’
  7. Once the transaction is approved, click ‘Finalise Transaction’
Note: If you do not complete payment in this step, when you next return to the registration payment page you will see the below message. After clicking ‘Proceed to Payment’ you will be returned to Step 3 in the registration process.

STEP 4: Results
  1. You will be returned to refbook where the payment is shown as accepted. The registration is now complete and your Registration Status updated for the organisation to view.
  2. Click ‘Back to Homepage’ or navigate to any other part of refbook via the menus.





    • Related Articles

    • Welcome to the TORP

      Welcome to the Technical Officials Registration Platform (TORP) by refbook. The Technical Officials Registration Platform TORP has been developed to allow officiating branches to manage their membership list and facilitate the processing of ...

    • Viewing Pending Registrations

      The homepage 'My Organisations' section will show any registrations that are pending. Click any of the 'Due' buttons, or navigate to ‘My Profile > Payments’ in the top right-hand corner. This will open up the initial screen of the 4-step process for ...

    • Registration concept overview

      Registration is performed by the officials themselves through the ‘My Profile’ section, with financial transactions processed via an online payment gateway. The collated payment of multiple fees by an individual member is then distributed via the ...

    • New user registration

      Once you have a refbook user profile you’re able to receive invitations from any organisation to join their membership base Note: you do not need to be invited by an organisation in order to register. This can be done at anytime directly with ...

    • Registration & login troubleshooting

      While the refbook registration process is simple, we understand that using a new system can sometimes take time becoming familiar with. Further, refbook cares about data security and works to ensure user's account access and sensitive information is ...

    • Recent Articles

    • Users adding a Team Involvement conflict (playing, coaching, etc)

      As a user Team Involvement conflict is designed to manage situations where you have a relation with a specific team (eg: play, coach, team manager, family relation "spectator") and need to prevent being assigned during that's team's scheduled game. ...

    • Withdrawing from a Family Group

      Viewing members to a Family Group Head to Contact>Family Groups. This will display a list of all Family Groups you are a member of. Click the 'trash' icon to withdraw from the Family Group and confirm. You will now be removed from the Family Group ...

    • Editing Family Group member roles

      Removing of members (by a Family Manager) or self-removing from a Family Group (as a Member) can be performed at any stage. Editing Member roles to a Family Group Head to Contact>Family Groups. This will display a list of all Family Groups you are a ...

    • Uploading documentation (Australian: Statement by Supplier)

      Users who are required to store their Supplier Statement. Current Link to Form: https://www.ato.gov.au/forms-and-instructions/statement-by-supplier-not-quoting-an-abn Adding Statement by Supplier documents Head to 'My Profile>Identification Click ...

    • Uploading documentation (Australian: Working With Children Check)

      Users who are required to store their Working with Children Check should follow the below information, the requirements of this a specific to each state and territory. Adding WWC documents Head to 'My Profile>Identification Click 'Add New' icon ...