Support Centre overview
Welcome to Refbook's Online Support Centre!
Support Centre Overview
There are many ways users can access support using the online Support Centre.
- Knowledge Base
This online Knowledge Base provides instructional articles with screenshots. This resource is available 24/7 and is constantly updated for new releases/features and real-life user cases. This support method is encouraged as it avoids support resources being unnecessarily consumed and is often a faster resolution for the user.
Once logged in, you may see additional sections if you have been granted acccess by Refbook. Note: please email us if you believe you need access to additional areas. The main section of the Knowledge Base that most users (officials) will access is: - general information to manage their profile, availability and standard features: click here
- Helpdesk (support tickets)
The Support Centre allows users logged into the Support Centre to lodge 1-1 questions or problems via support ‘tickets’. These should be matters related to platform functionality (eg: registration, password resets) and not related to organisational assignment/financial matters.
Click here to visit My Area to manage your personal support tickets. - Support Email
You may send an email directly to our support team via support@refbook.software. This will create a ticket and be responded to by the support team. - Video Training
Click here to view the videos on using the platform
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