Withdrawing from a game
If you have confirmed an appointment and your situation has changed, you can use the 'Withdraw' feature located in My Appointments. Note: Withdrawing using the 'Assignment Self-Serve' feature is only available if enabled by your administrator.
- The Withdrawal feature can only be used for appointments that are in the 'confirmed' status.
- Your administrator can set the time limitation on using Withdraw prior to the appointment start time. By default it is 48 hours before the start of the game.
Withdrawing from a game
- Head to My Appointments
- Locate the game (note: the Status must be 'Upcoming')
- Click the Replacement icon in the Actions column
- Select Withdraw as your method of Replacement in the dropdown (note: available options is dependent on your organisation's configuration). Only one Replacement type can be selected if there are multiple options visible.
- Enter any comments for your admin
- (optional) Upload any relevant files if supporting evidence is required
- Click Submit. Your assignor will receive a notification for acceptance.
Related Articles
Find a Replacement/Swap (Assignment Self-Serve)
Note: Assignment Self-Serve Management features are only available if enabled by your administrator. If you have confirmed an appointment and your situation has changed, you can use the 'Replacement' feature located in My Appointments. Please note: ...Game payment claims (single)
Once the game has concluded, officials can submit financial claims relating to their assignment. The typical claims handled within refbook are: game payments road travel (either from work, home or home association based on the competition's travel ...Game payment claims (batch/bulk)
Once the game has concluded, officials can submit financial claims relating to their assignment. The typical claims handled within refbook are: game payments road travel (either from work, home or home association based on the competition's travel ...Adding a Team Involvement conflict
For users, a Team Involvement conflict is designed to automatically manage calendar restrictions due to relations with a specific team (eg: playing, coaching, team manager, family 'spectator'). This conflicts works dynamically with the season ...Withdrawing from a Family Group
Viewing members to a Family Group Head to Contact>Family Groups. This will display a list of all Family Groups you are a member of. Click the 'trash' icon to withdraw from the Family Group and confirm. You will now be removed from the Family Group ...
Recent Articles
Updating availability when Default Organisation Availability applied
'Default Custom Availability' is an administrator setting enabled by your organisation per competition which overrides Refbook's system default model for availability. When enabled, Default Custom Availability will regard you as always available for ...Setting availability using forms
Refbook allows you to quickly enter personal availability using special availability forms (including for tournaments and events). Your administrator will have instructed if this method is being used at your competition or event. Depending on how the ...Viewing PDF documents on the mobile app
When attempting to view/download documents that have been uploaded by organisation, your mobile device needs to have an application locally that supports the file type, such as: Adobe PDF Reader MS Office (Word/Excel) In the phone's settings, a ...Withdrawing from a Family Group
Viewing members to a Family Group Head to Contact>Family Groups. This will display a list of all Family Groups you are a member of. Click the 'trash' icon to withdraw from the Family Group and confirm. You will now be removed from the Family Group ...Editing Family Group member roles/changing Family Manager
Adjustment of members inside a Family Group can be performed by a Family Manager at any stage. This can be a common requirement if the roles are changing, or if the Family Group has been incorrectly created (for example: if the official has created ...