Game payment claims (single)
Once the game has concluded, officials can submit financial claims relating to their assignment. The typical claims handled within refbook are:
- game payments
Submitting game claims (single game payment)
Note: refbook does have the capability (if organisation has enabled) to perform batch claiming for all games in the day. Please discuss with your administrator to enable.
- Head to 'My Appointments' where you will need to select Status = 'Finalised' to see your finalised games. You may need to change the date range also
- Click the 'Game Portal' icon next to the relevant game.
- Note: If you have multiple games on the same day refbook will recognise this and you can batch claim. Click 'Batch' to proceed, otherwise click 'Single' (this article).
- Click the 'Claims' tab to input your game claim.
- In the 'Game Claim' section, the game payment amount (including bonuses) will display. Should there be an error with the game amount please contact your administrator. Alternatively, submit an 'Other' claim using the 'Expense Claim' section.
- If the displayed amount is correct, click 'Submit'. The button will change to 'Reject' and the Status = 'Submitted'
The claim will be marked as 'Submitted' and is now sent for processing. If your administrator has set claim items to be automatically approved, your inputted claims will proceed for payment (via your organisation's finance methods). If the administrator requires approval for the claim item, the submissions with first go to the assignor for approval, prior to being submitted for payment.
Checking payment status
To monitor the status of the claim (ie: whether it has been approved for payment), click into 'Claims' tab of the Game Actions portal at any stage.
To withdraw the claim prior to it being processed, click 'Reject'. This will remove the claim from being processed in the next payrun.
