Introduction to Security settings
Within your profile there is a section for security settings where you can:
- Change password
- Change email
- Store security questions
- Setup two-step verification (future feature).
Configuring or editing Security information
- Go to My Profile (by clicking your name or the thumbnail dropdown, both located in the top right corner)
- Click to the Security tab

- It will automatically land on 'Change Password', otherwise click on the tab required.
Related Articles
Resetting your password (forgot password)
Go to the login page Click Forgot password on the home screen (located underneath the LOGIN button) Enter your email address and click RETRIEVE PASSWORD You will receive a temporary password to your registered user email Use this to login again, and ...
Changing your password
You can easily change passwords through your user profile. This is typically required when: you have registered a new account and have been sent a temporary password that requires changing. you have forgot your password, and have recovered a ...
Changing your email
Users can easily change the email address connected to their refbook account. Note: due to privacy and security protocols, neither refbook or parent organisations have the ability to change an individual's account email on their behalf. Go to My ...
User profile overview
Your profile is the foundation of your refbook account. There are some key features which are accessed in this section: PERSONAL DETAILS: this is where all your contact information and referee details are stored, and can be updated at any time. ...
Security questions
Refbook stores individual answers to two security questions from in your user profile, in order to provide a greater level of security and verification. The answers should be created when you first register, and not shared with anyone. Go to My ...
Recent Articles
Updating availability when Default Organisation Availability applied
'Default Custom Availability' is an administrator setting enabled by your organisation per competition which overrides Refbook's system default model for availability. When enabled, Default Custom Availability will regard you as always available for ...
Setting availability using forms
Refbook allows you to quickly enter personal availability using special availability forms (including for tournaments and events). Your administrator will have instructed if this method is being used at your competition or event. Depending on how the ...
Viewing PDF documents on the mobile app
When attempting to view/download documents that have been uploaded by organisation, your mobile device needs to have an application locally that supports the file type, such as: Adobe PDF Reader MS Office (Word/Excel) In the phone's settings, a ...
Withdrawing from a Family Group
Viewing members to a Family Group Head to Contact>Family Groups. This will display a list of all Family Groups you are a member of. Click the 'trash' icon to withdraw from the Family Group and confirm. You will now be removed from the Family Group ...
Editing Family Group member roles/changing Family Manager
Adjustment of members inside a Family Group can be performed by a Family Manager at any stage. This can be a common requirement if the roles are changing, or if the Family Group has been incorrectly created (for example: if the official has created ...