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Changing your password
You can easily change passwords through your user profile. This is typically required when: you have registered a new account and have been sent a temporary password that requires changing. you have forgot your password, and have recovered a ...
User password reset
If you have forgotten your password, it can be easily reset. Click ‘Forgot password’ on the home screen. Enter your email address and click ‘RETRIEVE PASSWORD’. You will receive a new temporary password in an email. This password must be used within ...
Changing your email
Users can easily change the email address connected to their refbook account. Note: due to privacy and security protocols, neither refbook or parent organisations have the ability to change an individual's account email on their behalf. Changing ...
User profile overview
Your profile is the foundation of your refbook account. There are some key features which are accessed in this section: PERSONAL DETAILS: this is where all your contact information and referee details are stored, and can be updated at any time. ...
Security questions
Refbook stores individual answers to two security questions from your profile, in order to provide a greater level of security and verification. The answers should be created when you first register, and not shared with anyone. Head to 'My Profile' ...