Officials | Organisations | Knowledge Base

• Organisations

• Creating and managing your Support Centre profile

  Support Centre Profile To get full access of the Support Centre, users must create a unique profile and be logged in. Note: this login and profile is different to the Refbook platform itself. Managing or Deleting a Support profile Once logged in you ...

• Registration & login troubleshooting

  While the refbook registration process is simple, we understand that using a new system can sometimes take time becoming familiar with. Further, refbook cares about data security and works to ensure user's account access and sensitive information is ...

• Joining organisations

  Refbook allows you to be a member of multiple organisations using your single user profile, without needing seperate login credentials. To join an organisation, users can either be invited by an administrator of the organisation, or make a direct ...

• Logging in

  Go to https://live.refbook.online to login to refbook Log in using your preferred method Using Google credentials Enter your email and password in the fields. Click 'Log In' Forget password? If you have forgotten your password, it can be reset.

• New user registration

  Once you have a refbook user profile you’re able to receive invitations from any organisation to join their membership base Note: you do not need to be invited by an organisation in order to register. This can be done at anytime directly with ...

• Recent Articles

• Updating availability when Default Organisation Availability applied

  'Default Custom Availability' is an administrator setting enabled by your organisation per competition which overrides Refbook's system default model for availability. When enabled, Default Custom Availability will regard you as always available for ...

• Setting availability using forms

  Refbook allows you to quickly enter personal availability using special availability forms (including for tournaments and events). Your administrator will have instructed if this method is being used at your competition event. Depending on how the ...

• Viewing PDF documents on the mobile app

  When attempting to view/download documents that have been uploaded by organisation, your mobile device needs to have an application locally that supports the file type, such as: Adobe PDF Reader MS Office (Word/Excel) In the phone's settings, a ...

• Withdrawing from a Family Group

  Viewing members to a Family Group Head to Contact>Family Groups. This will display a list of all Family Groups you are a member of. Click the 'trash' icon to withdraw from the Family Group and confirm. You will now be removed from the Family Group ...

• Editing Family Group member roles/changing Family Manager

  Adjustment of members inside a Family Group can be performed by a Family Manager at any stage. This can be a common requirement if the roles are changing, or if the Family Group has been incorrectly created (for example: if the official has created ...

• Popular Articles

• Accepting appointments

  If your assignor has enabled 'deniability' for your competition, you need to accept every appointment. This is an important feature as it will change your individual appointment 'status', and inform your assignor(s) that you are confirmed for the ...

• Availability overview

  Refbook allows users to set their personal availability to influence and restrict the ability for their Administrators to assign them. Methods to set availability All availability settings are 'live', meaning that changes are immediately saved and ...

• Default availability

  'Default availability' is your underlying availability that are you are able to work. It is the 'typical' weekly schedule you wish to provide assignors that doesn't change regularly. It's important to set a base level of availability, as by default, ...

• Joining organisations

  Refbook allows you to be a member of multiple organisations using your single user profile, without needing seperate login credentials. To join an organisation, users can either be invited by an administrator of the organisation, or make a direct ...

• Adding bank details (Banking System)

  Stored banking details within your My Profile can be used by organisation(s) to pay and/or appear on personal invoices. Users can store multiple bank accounts, based on various international banking systems. Please check with your organisation as to ...

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