Security
Security questions
Refbook stores individual answers to two security questions from in your user profile, in order to provide a greater level of security and verification. The answers should be created when you first register, and not shared with anyone. Go to My ...
Changing your email
Users can easily change the email address connected to their refbook account. Note: due to privacy and security protocols, neither refbook or parent organisations have the ability to change an individual's account email on their behalf. Go to My ...
Introduction to Security settings
Within your profile there is a section for security settings where you can: Change password Change email Store security questions Setup two-step verification (future feature). Configuring or editing Security information Go to My Profile (by clicking ...
Changing your password
You can easily change passwords through your user profile. This is typically required when: you have registered a new account and have been sent a temporary password that requires changing. you have forgot your password, and have recovered a ...
Resetting your password (forgot password)
Go to the login page Click Forgot password on the home screen (located underneath the LOGIN button) Enter your email address and click RETRIEVE PASSWORD You will receive a temporary password to your registered user email Use this to login again, and ...